Contacto

FAQ

Frequently Asked Questions

How long is shipping time?

Domestic Shipping for items pre-made is 3-10 business days and for pre-order items it is 3-4 weeks. International Shipping times vary from 3-6 weeks. 

What is the return policy?

ALL ITEMS ARE SOLD AS IS WITH NO RETURNS. However, if you have a unique situation you can reach out via notyou_brand@yahoo.com to see if there is an exception.

Where can I reach out for further questions?

Customer service is handled through our “Contact” Page or via email at notyou_brand@yahoo.com.

Where do you ship?

We ship Worldwide. :) 

Can I change my shipping address?

If you need to change your shipping address for any reason, please send the updated address in a timely manner to our email via the contact page.

How can I track my order?

All tracking information is sent via email upon packaging time. If you did not receive an email for any reason, we will happily send you another one upon request. 

How do I make a return or exchange?

If approved, all potential returns/exchanges are handled via email. The specific instructions will be provided by our customer service team upon request.